Job Description

This position is posted by Jobgether on behalf of Censys. We are currently looking for a Customer Success Engineer in the United States.

This role offers a unique opportunity to combine technical expertise with client-facing problem-solving in a fast-growing, high-impact environment. You will serve as a trusted advisor and subject matter expert for customers throughout their journey, from onboarding and implementation to adoption and ongoing support. Collaborating closely with a dedicated Customer Success team, you will provide guidance, troubleshoot complex technical issues, and deliver best practices to help clients maximize the value of products and integrations. This position requires a proactive, resourceful, and customer-focused mindset, where your work directly contributes to improving client outcomes, satisfaction, and long-term retention.

Accountabilities

• Partner with the Customer Success organization to deliver a world-class customer experience.
• Respond to and resolve high-volume support requests, ranging from simple questions to complex technical challenges.
• Guide customers through operational workflows to reduce time to value and ensure smooth adoption of products.
• Assist with deployment, testing, troubleshooting, and advice on integrations such as Cloud Connectors, Splunk, Jira, and ServiceNow.
• Act as a trusted advisor and advocate for customers, influencing product roadmap and improvements.
• Become a subject matter expert for specific areas of the platform, providing guidance and mentorship to colleagues as needed.
• Collaborate cross-functionally to escalate and resolve technical issues efficiently.

Requirements

• 2+ years of experience in a technical, customer-facing role.
• Basic knowledge of security tools, cloud providers, and the information security industry.
• Understanding of common network protocols such as SSH, SMTP, FTP, SMB, RDP, and SSL/TLS certificates.
• Comfort using REST APIs and Python for troubleshooting and automation tasks.
• Excellent communication, presentation, organizational, and troubleshooting skills.
• Self-starter with ability to multi-task in a high-pressure, fast-paced, and high-growth environment.
• Resourceful problem solver with a proactive, “we-can-do-this” attitude.
• Strong desire to work closely with customers and help build easy-to-use applications and integrations.

Benefits

• Competitive base salary: $110,000–$130,000 USD for high-cost-of-living locations; $88,000–$105,000 USD for other locations, plus bonus eligibility and equity.
• Comprehensive benefits effective from day one, including health, dental, vision, and 401(k) match.
• Fully remote role with flexibility to work from Eastern or Central Time Zones within the U.S.
• Opportunity to collaborate with top-tier customers and contribute directly to product impact and innovation.
• Dynamic, high-growth environment with opportunities to expand technical and professional expertise.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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